Privacy Policy
LIVEGOLF Limited – Privacy Policy Last updated: 14 October 2025
LIVEGOLF Limited (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and lawfully.
This Privacy Policy explains how we collect, use, and protect your personal information when you book or use our unmanned golf simulator facilities.
1. Who We Are LIVEGOLF Limited 16670270 Registered in England and Wales Address: Northfields Business Park, Lower Dicker, Hailsham BN27 4BZ Email: support@livegolf.co.uk We are the data controller for the personal information we process.
2. Information We Collect We collect and process the following types of personal information: • Identity and Contact Information – your name, email address, and phone number. • Booking and Payment Information – details of your bookings and payment transactions. • Access Data – unique access codes, simulator activation codes, and log records of entry times. • CCTV Footage – recorded images for safety and security. • Technical Data – IP address and device/browser information collected automatically when using our website. We do not collect or store any card details directly. All payments are processed securely through our third-party payment provider.
3. How We Use Your Information We use your personal data to: • Process and manage bookings. • Provide secure access to the premises and simulators. • Communicate booking confirmations, updates, or changes. • Monitor and maintain the safety and security of the premises. • Manage payments, refunds, and accounts. • Comply with legal and regulatory requirements. We may also use aggregated, non-identifiable data to improve our services.
4. Legal Basis for ProcessingWe process your personal data under the following lawful bases: • Contract – to perform our contract with you when you make a booking. • Legitimate Interests – for security, operational monitoring, and business management. • Legal Obligation – to comply with UK law (e.g. accounting, health & safety). • Consent – where required (for example, if you subscribe to marketing emails).
5. CCTV Monitoring Our premises are monitored by CCTV both internally and externally for security, safety, and crime prevention. • CCTV footage may be viewed by authorised personnel only. • Recordings are stored securely and automatically deleted after a reasonable retention period (normally up to 30 days), unless required for an investigation.
6. Data Sharing We only share personal data with trusted third parties when necessary, including: • Payment processors (for secure transactions). • IT and booking system providers (for system management and maintenance). • Law enforcement authorities (if required by law). All third parties are required to handle your data in compliance with UK data protection law and under written contracts.
7. Data Retention We retain your personal data only for as long as necessary to fulfil the purposes set out in this Policy, including: • Booking and payment records: up to 6 years (for tax and accounting purposes). • CCTV recordings: normally 30 days. • Access logs: up to 12 months. When data is no longer required, it is securely deleted or anonymised.
8. Your Rights Under the UK GDPR, you have the following rights: • Access – to request a copy of the personal data we hold about you. • Correction – to request corrections to inaccurate or incomplete data. • Erasure – to request deletion of your data (subject to legal requirements). • Restriction – to limit how we use your data. • Data Portability – to request transfer of your data to another provider. • Objection – to object to processing where we rely on legitimate interests.To exercise any of these rights, please contact us at support@livegolf.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
9. Data Security We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse, including encrypted connections, secure servers, and restricted access to systems and CCTV data.
10. Updates to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
Contact Us
LIVEGOLF Limited
Northfields Business Park, Lower Dicker, Hailsham BN27 4BZ
Email: support@livegolf.co.uk
